FREQUENTLY ASKED QUESTIONS

How long do tours last?

Tours are between 90 to 120 minutes.

How much is the tour?

The tour is $40 US dollars per person.

Do you accept payment in US dollars?

Yes we accept US dollars and Mexican pesos.

Is it walkable from cruise pier?

NO, it is a 10 min taxi ride.

Do I need to make a reservation?

Yes! We are a small chocolate business and our space is limited to 12 people per tour so we must request online reservations with pre-payment, in order to provide you the best service!!

If you don’t have any internet access, please call us or text us (from US: + 52 987 116 8993) (within Cozumel: 987 116 8993) to check availability.

How far in advance should I make a reservation?

We recommend making a reservation at least 24 hrs. in advance. Tours book up quickly on high season (Nov-April).

How much is a taxi ride to the factory?

All rates are approximate and subject to change without notice. (rates were given by taxi union)

From Punta Langosta Pier:	$ 10 usd from 1 to 4 pp	$ 15 usd 5 pp	$ 20 usd from 6 to 8 pp
From Puerta Maya or International pier:	$ 12 usd from 1 to 4 pp	$ 16 usd 5 pp	$ 23 usd from 6 to 8 pp
From Ferry Pier:	$ 5 usd from 1 to 4 pp	$ 8 usd 5 pp	$ 10 usd from 6 to 8 pp

What can I do if I can't make it on a tour?

You can take our Kaokao Chocolate Experience is a shorter activity where you can learn the chocolate making process and taste all the chocolates we produce.

or You can still visit our Factory Store!

Is the tour handicap accessible?

Yes. The entire facility is wheelchair accessible. The tour includes a little walking , little seating and little standing on concrete. There are no stairs on the tour.

Are you open Sunday?

Only open from Monday to Saturday from 9:00 a.m. to 3:00 p.m.. Making Chocolate is fun but the staff like to go to the movies too!!

Do you have parking?

There is not a parking , but you can park in the street , in front of our building.

How to get there?

By taxi. Many taxis are parked at the main piers. Just ask one taxi to drive you to our Chocolate Factory (KAOKAO) and we will call another taxi when the tour ends.Taxi is a union, and rates can varies depends on the number of persons, the type of vehicle, or/and the origin of where you take it. Cozumel is a small Island, and we are located at maximum 20 minutes driving from any of the following piers:

From Puerta Maya pier ( for all Carnival cruise ships)
From International Pier (Royal Caribbean)
From Dowtown San Miguel Ferry Pier ( Ferries to and from Playa del Carmen)
From Punta Langosta Pier ( Dowtown Cozumel)

If you have planned to rent a car or a scooter, please use the map in this page to obtain the best itinerary, to arrive easily to our Chocolate Factory.

What happen if my ship doesn’t arrive to Cozumel the day I book the tour?

Sometimes, Cruise Ships change their itinerary due to bad weather in one of the ports they will visit. In that case you can Contact us to reschedule your tour or we can move the date automatically based on the new date the Cruise ship is arriving.

What happens if my ship dock in delay?

In this case, please please call us or text us (from US: + 52 987 116 8993) (within Cozumel: 987 116 8993) to reschedule your tour. Please do not just show up because you may arrive during a tour session, we need to reschedule you.

What is your cancellation policy?

We will refund you 100% If your cruise ship doesn’t dock in Cozumel or if you cancel 24hrs. in advance.